Exchange Rules
Please read the rules and conditions for currency exchange on our platform. We strive to make the process as transparent and secure as possible.
Creating a Request
- •Fill out the exchange form on the main page
- •Specify the currency, amount and contact details
- •Wait for confirmation from our operator
- •Requests are processed within 15-30 minutes
Minimum Amounts
- •USD — from 100 dollars
- •EUR — from 100 euros
- •BTC — from 0.001 BTC
- •Maximum amount is discussed individually
Security
- •All data is transmitted over a secure channel
- •We do not store third party personal data
- •Transactions are only made after verification
- •We use two-factor authentication
Processing Time
- •Requests are accepted 24/7
- •Processing takes from 15 minutes to 2 hours
- •On weekends the time may be extended
- •Large amounts require additional verification
Exchange Rates
- •Rates are updated in real time
- •Rate is fixed at the time of request confirmation
- •In case of sharp fluctuations rate may be recalculated
- •Commission is already included in the displayed rate
Identification
- •A valid document is required for exchange
- •We accept passport and ID cards
- •Data is used only for verification
- •We comply with AML/KYC requirements
Cancellation and Refund
- •Request can be cancelled before confirmation
- •After confirmation cancellation is not possible
- •Refunds are made within 24 hours
- •No cancellation fee is charged
Guarantees
- •Professional exchange service
- •Thousands of successful transactions
- •Positive customer reviews
- •Support responds within 10 minutes
Have Questions?
Contact us in any convenient way — we are always ready to help.
Email: support@peppylot.com